Question 1

What is included in the license?

Accepted Answer

After the license purchase, you will get an account for your organization. This account will allow you to create courses and share them with your users. If you have any problems, the support team will always be available for you. Contacts sales.

Question 2

What is the organization?

Accepted Answer

The organization is the primary entity. We link all data about your organization, such as courses, users, invitations, and more.

Question 3

How many users and courses can one organization have?

Accepted Answer

There are no technical limitations on the quantity. However, the quantity will affect the price.

Question 4

Do you help with the migration?

Accepted Answer

Yes, we help with migration. Contacts sales to discuss your case.

Question 5

Is it hard to get started?

Accepted Answer

Absolutely not! Osvitalab doesn't require complicated setup or maintenance. You can get started quickly and easily. Our sales team will always be available for you to get the best possible experience.Contacts sales.
Sign-up
Set up the organization account
Create courses
Invite users
All set

Question 6

What is a Free Demo?

Accepted Answer

We provide a free demo version of the product. No credit card is required. You can log in to a fictitious organization, but within a few hours the accounts will be deleted and all data will be lost.

We can do a live demonstration for you for free. Contacts sales.

Question 7

What is our pricing policy?

Accepted Answer

We offer individual contracts for each client to make the best offer. Contacts sales.

The input data affecting the price are:
- number of users
- number of active users
- number of courses
- student turnover
- location
- business size 
- file storage size
 - commitment

Question 8

Do you have a free tier?

Accepted Answer

We don't have free tiers for profit organizations, only for non-profits. However, we can give you a 30-day grace period with a 100% money-back guarantee. Contacts sales for more information.

Question 9

How to buy a license?

Accepted Answer

Contacts sales team and let us make you the best offer.

Question 10

How to suspend the license?

Accepted Answer

Contact support to suspend the license.

Question 11

What is a money-back guarantee?

Accepted Answer

We offer a 30-day 100% money back guarantee for any reason. Contacts sales.

Question 12

Do you have tiers for nonprofit organizations?

Accepted Answer

Yes, we do. Contacts sales team to discuss your case.

Question 13

Are you open for business cooperation?

Accepted Answer

Yes, we are open. Contact sales to discuss your offer.

Question 14

How can I contact customer support?

Accepted Answer

Send us an email at support@osvitalab.com

Question 15

In what countries do we work?

Accepted Answer

We strive to work in all countries, but this is not always possible because of jurisdiction. The exceptions are russia and belarus because of the violent invasion of Ukraine. How can I support Ukraine.

Frequently asked questions