FAQ | Osvitalab

What is included in the license?

After the license purchase, you will get an account for your organization. This account will allow you to create courses and share them with your users. If you have any problems, the support team will always be available for you. Contacts sales.

What is the organization?

The organization is the primary entity. We link all data about your organization, such as courses, users, invitations, and more.

How many users and courses can one organization have?

There are no technical limitations on the quantity. However, the quantity will affect the price.

Do you help with the migration?

Yes, we help with migration. Contacts sales to discuss your case.

Is it hard to get started?

Absolutely not! Osvitalab doesn't require complicated setup or maintenance. You can get started quickly and easily. Our sales team will always be available for you to get the best possible experience.Contacts sales. Sign-up Set up the organization account Create courses Invite users All set

What is a Free Demo?

We provide a free demo version of the product. No credit card is required. You can log in to a fictitious organization, but within a few hours the accounts will be deleted and all data will be lost. We can do a live demonstration for you for free. Contacts sales.

What is our pricing policy?

We offer individual contracts for each client to make the best offer. Contacts sales. The input data affecting the price are: - number of users - number of active users - number of courses - student turnover - location - business size - file storage size - commitment

Do you have a free tier?

We don't have free tiers for profit organizations, only for non-profits. However, we can give you a 30-day grace period with a 100% money-back guarantee. Contacts sales for more information.

How to buy a license?

Contacts sales team and let us make you the best offer.

How to suspend the license?

Contact support to suspend the license.

What is a money-back guarantee?

We offer a 30-day 100% money back guarantee for any reason. Contacts sales.

Do you have tiers for nonprofit organizations?

Yes, we do. Contacts sales team to discuss your case.

Are you open for business cooperation?

Yes, we are open. Contact sales to discuss your offer.

How can I contact customer support?

Send us an email at support@osvitalab.com

In what countries do we work?

We strive to work in all countries, but this is not always possible because of jurisdiction. The exceptions are russia and belarus because of the violent invasion of Ukraine. How can I support Ukraine.